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Client Intake and Interaction Form	Download PDF form	Download MS Word document
Client Survey Form	Download PDF form	Download MS Word document

Client Survey

Dear valued client:

Our team here at European massage is consistently striving to improve our services and business; therefore, we need to hear from those whose opinions and suggestions mean the most… yours!

We would greatly appreciate it if you would take 5 minutes to complete the following survey to share your views about our business. We encourage all opinions and views both positive and CONSTRUCTIVE.

To show our appreciation, you will receive 15 FREE minutes with your next massage. Just mention it when you scheduling your next appointment! We are grateful for your input and advice. Thank you.

1. Do you receive a warm greeting from our staff when you enter our business?

2. When you call us how often is your call answered by our receptionist?

3. Are your calls returned promptly when you leave a telephone message?

4. Are you able to schedule appointments at the times most convenient for you?

5. Do you find our business appearance to be neat and clean?

6. Is the temperature of our treatment rooms comfortable for you?

7. Does your therapist use techniques that meet your needs?

8. Does your therapist communicate clearly so you feel comfortable before, during and after the session?

9. If given the opportunity to schedule your appointments online how often would you use the online service?

10. How did you hear about our business?

We would like to improve our services by sending thank you cards for referrals with coupons, holiday cards with specials, newsletter and much more. Please provide us with.

11. Your mailing address:

12. Your email address:

13. Your phone number:

How would you like us to improve in the following areas? (Your comments are much appreciated)

14. European massage co. service:

15. Therapists:

16. Receptionist:

We would like to thank you very much for taking the time to complete our survey. We are always looking for ways how to improve our services so we can always serve you well. As a thank you we would like to give you a free gift with your next appointment. Please mention this to your therapist or our receptionist when you schedule your next appointment. Thank you again.