Late & cancellation policy

European Massage Therapists are very happy to accommodate your busy schedule and adjust to your needs. Because of their flexibility, it is only reasonable to expect our clients to show up on time and if the client needs to cancel, the client cancels with a 24 hour notice. Otherwise, the therapist ends up being late for their next appointment or most likely loses business if the client does not show up as they could have booked another client. With this in mind, European Massage Late & Cancellation Policies are as follows:

Late Policy
If the client is late, the appointment will start ASAP and the appointment will end at the originally scheduled time. If the therapist does not have another appointment following your session, the therapist can extend the end time to provide you with the full length of the session. If the therapist does have a session after yours, the appointment will end as scheduled and you will be charged for the full amount of the session.

Cancellation policy
If the client cancels 24 hours ahead of the appointment, there will be no charge. If the client cancels within less than 24 hours, the client will be charged the full amount of the session unless the appointment has been fulfilled.

Membership cancellation

You can cancel your membership at any time as long as you give us 30days notice.

Minimum 2 months of membership paid is required in order to cancel unless you have change your permanent residence or you have a medical condition which disables you from coming. Cancellation must be accompanied by written proof (driver's license or letter from a doctor)

You can also freeze your membership!

There may be times when you would like to freeze your membership due to extenuating circumstances, such as extended illness, military leave or temporary relocation. When a membership is frozen, a member may not use his/her membership benefits or accrued pre-paid massages for the duration of the freeze period. A minimum of one membership payment must have been made before a membership is eligible to be frozen. You may freeze your membership for a minimum of 30 days and a maximum of half of your original membership term. Memberships may be unfrozen at any time at least 30 days after the start of the freeze or will automatically recommence on the pre-determined freeze end date. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer date. Your membership expiration date will be extended by the amount of time that your membership was frozen. Terms, conditions, rules and regulations of the original Membership Agreement continue to apply through the extended membership term.