1. Do you receive a warm greeting from our staff when you enter our business?
never infrequently sometimes often always

2. When you call us how often is your call answered by our receptionist?
never infrequently sometimes often always

3. Are your calls returned promptly when you leave a telephone message?
never infrequently sometimes often always

4. Are you able to schedule appointments at the times most convenient for you?
never infrequently sometimes often always

5. Do you find our business appearance to be neat and clean?
never infrequently sometimes often always

6. Is the temperature of our treatment rooms comfortable for you?
never infrequently sometimes often always

7. Does your therapist use techniques that meet your needs?
never infrequently sometimes often always

8. Does your therapist communicate clearly so you feel comfortable before, during and after the session?
never infrequently sometimes often always

9. If given the opportunity to schedule your appointments online how often would you use the online service?
never infrequently sometimes often always

10. How did you hear about our business?

We would like to improve our services by sending thank you cards for referrals with coupons, holiday cards with specials, newsletter and much more. Please provide us with.

11. Your mailing address:

12. Your email address:

13. Your phone number:

How would you like us to improve in the following areas?
(Your comments are much appreciated)

14. European massage co. service:

15. Therapists:

16. Receptionist: